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Terms Of Use

As a member of the International Reprographic Association (IRGA), TR Trades Reproduction LTD adheres to the Trades Customs and Standards put forth by the association.

Quotations

A quotation not accepted within thirty (30) days is subject to review.

Orders

Orders, verbal or written, cannot be cancelled except upon terms that will protect the reprographic firm from loss. No waiver, alteration or modification of any of the provisions hereof shall be binding unless in writing and signed by a duty authorized representative of the reprographic firm. In the event the customer issues a purchase order or memorandum or other instrument covering the services subscribed to, it is hereby specifically agreed and understood that such purchase order, memorandum or instrument is for the customer’s internal purposes only and any and all terms and conditions contained therein, whether printed or written, shall be of no force or effect.

Customer’s Originals or Other Property

The reprographic firm’s liability for loss or damage to customer’s originals or other property in the possession of the reprographic firm shall be limited to $250 per order, unless a greater value is declared at the time the order is given to the reprographic firm. A charge will be made for additional insurance coverage for the higher value declared. In addition, customer agrees to hold reprographic firm harmless from all loss, cost, expense or damage for all claims asserted by third parties against the reprographic firm in excess of the above. Any property of customer left in the possession of the reprographic firm for more than sixty (60) days shall be considered abandoned and may be disposed of by the reprographic firm.

Delivery

Unless otherwise specified, the price quoted is for a single shipment, without storage, F.O.B. reprographic firm’s shop.

Third Party Invoicing

Customer Requests those third parties be billed for work will be honored with the express understanding that the customer making such requests remains primarily liable.

Defects, Damages or Shortages

Claims for defects, damages or shortages must be made by customer in writing within a period of ten (10) days after delivery. Failure to make such claim within the stated period shall constitute irrevocable acceptance and an admission that they fully comply with the terms, conditions and specifications. The reprographic firm’s liability shall be limited to stated selling price of any defective goods, and shall in no event include special or consequential damages, including profits (or profit loss)

Security for Payment

As security for payment of any sum due or to become due, the reprographic firm shall have the right, if necessary, to retain possession of and shall have a lien on all customer property in the reprographic firm’s possession, including work in process and finished work. The extension of credit or the acceptance of notes, trade acceptances or guarantee of payment shall not affect such security interest and lien.

Terms

Credit Account Payment shall be net cash thirty (30) days from date of invoice unless otherwise provided in writing.

Indemnification

The customer shall indemnify and hold harmless the reprographic firm from any and all loss, cost, expense and damages on account of any and all manner of claims, demands, actions and proceedings that may be instituted against the reprographic firm on grounds alleging that the reproduction violates any copyright or any proprietary right of any person, or that it contains any matter that is libelous or scandalous, or invades any person’s right to privacy or other personal rights, except to the extent that the reprographic firm has contributed to the matter. The customer agrees to, at the customer’s own expense, promptly defend and continue the defense of any such claim, demand, action or proceeding that may be brought against the reprographic firm, provided that the reprographic firm shall promptly notify the customer with respect thereto, and provided further that the reprographic firm shall give to the customer such reasonable time as the exigencies of the situation may permit in which to undertake and continue the defense thereof.

Limited Warranty

The reprographic firm’s warranty in connection with any and all services performed, work done, orproduct finished shall be limited to the sales price of the merchandise and/or the services recited in the invoice. The reprographic firm expressly denies any and all warranties of fitness and merchantability.

Pricing

Where the price to be charged by the reprographic firm is based on the area of the reproduction, i.e., $ per square foot, the Standard Area Chart of the International Reprographic Association shall be used to compute the square footage of the reproduction. Prices are subject to change without notice.

TR Trades Reproduction Ltd.

1744 West 4th Avenue, Vancouver BC
604.736.4571
digital@trtrades.com

Mon to Thurs 8am - 7pm
Friday 8am - 5:30pm
Saturday 9am - 4pm
After hours printing available!

“McKenzie is always eager to respond and help. Great customer service as always!”
Smart Design Group

McKenzie

Account Manager

McKenzie joined the TR team with a solid foundation of experience in the print industry. His career began in production, where he developed his skills in maintenance, operations and finishing. Quickly recognized for his talent, initiative and charisma, McKenzie was promoted to Production Lead. At the helm of the production team, he proved a natural leader and infected the team with his positivity and work ethic.

After building his knowledge leading the production team, McKenzie progressed into the Sales department, honing his sales skills under the leadership of Carla Duncan and TR’s customer focused approach. His natural penchant for customer service and dedication to quality assurance proved an ideal fit for the TR sales team where McKenzie now functions as Account Manager.

Never one to rest on his laurels, McKenzie enhanced his knowledge with sales courses at BCIT and can regularly be seen applying his skills throughout the shop. Don’t be surprised to find him supporting the finishing department, assisting clients at the front desk, or onsite ensuring installations surpass customer expectations.

Also goes by: Mac

Interesting fact about McKenzie: he can be found on Wikipedia

Best described in three words as: loyal, funny, and stubborn

Cannot live without: his back massager

Quote to live by: “When you look at someone through rose-coloured glasses, all the red flags just look like flags” – Wanda the Owl

“Bruce has always provided excellent customer service.”
InterCAD Services Ltd.

Bruce

CAD & eProject Manager

When you meet Bruce you automatically know he is a seasoned professional in the reprographics industry. Starting out as a driver for Hughes Owens Printing in 1978, he eventually transitioned to Trimen Blueprinting where he acted as a reprographics technician for 13 years. With the onset of the digital era in 2000, TR Trades hired Bruce as CAD Manager. Since then he has been an invaluable asset to the company and anyone who has questions regarding CAD plotting. When Bruce is not overseeing others in the CAD department, he spends countless hours troubleshooting client issues, unearthing customer print errors, and providing eProject software support. He is regularly looked to for printing advice by both coworkers and clients.

Bruce is also well versed in troubleshooting onsite issues and participating in client presentations, having assisted Carla and TR sales staff in many client meetings. If you’re looking for a history lesson on the print industry or if you want to optimize your drawings for print, you’ll want to call on Bruce. Many may not know, but Bruce is a musician at heart! He originally studied engineering and math, eventually realizing it was not the career path he wished to pursue. Following this, Bruce went on to complete both a music program and a piano technician program through Douglas College. During his spare time, you’ll find him creating music or acting as a vocalist in several bands. When he is not playing the guitar and recording music, you can find Bruce tinkering around on one of his computers or watching hockey.

Also goes by: Stretch

Best described as: Humble

Favourite place in Vancouver: Minnekhada, Coquitlam

Guilty pleasure: Audio software

Favourite TV show: Hockey

Ideal meal: Mac & cheese (with ketchup)

Cannot live without: Music

Carla Duncan

President

Having worked in the family business since before she can remember, Carla has a natural talent for helping clients reach their printing goals. Always an advocate for education, Carla completed the Marketing Management course at Kwantlen Polytechnic University and then obtained a degree in Business Administration from Simon Fraser University with a double major in Management Technology and Human Resources. And all of this is in addition to sales and marketing courses at BCIT!

Combining her extensive education with a lifetime of experience, Carla is a driving force behind the success of TR Trades. On a daily basis, she can be found anywhere in the shop, always striving to enhance client satisfaction. Her familiarity with our systems, equipment, and services make her uniquely capable of ensuring clients benefit from every possible way that TR Trades can help businesses grow.

Favourite place in Vancouver: None. She would rather be off the grid camping!

During her free time you can find her: riding her atv or dirtbike, camping in the wild, fishing off the West Coast, fishing in a river, or in her garden.

Ideal meal: steak and double stuffed potatoes

What gets her motivated in the morning: coffee and coming to work!

Contact Me

“If you’re looking for an alternative option to your current print supplier, please call my cell at 604.376.7803. I would love to speak with you about how we can help your business.

604.736.4571 x 121