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TR Trades Reproduction Ltd is aware of your legitimate concerns about privacy and is committed to maintaining the integrity, confidentiality, security, and accuracy of your personal information in accordance with applicable privacy legislation and best industry practices. We recommend reviewing the policy periodically, as occasional changes may be needed to adapt to new laws, legal standards, and evolving technologies.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personally identifiable information in accordance with our website.

What personal information do we collect from the people that visit our website?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience.

When do we collect information?

We collect information from you verbally before you place an order, when you subscribe to a newsletter, fill out a form, make a purchase, respond to a survey, surf the website, or enter information on our site.

How do we use your information?

We may use the information we collect in the following ways:
  • To personalize your experience and to allow us to deliver the type of content and product offerings which you are most interested in.
  • To improve our website in order to better serve you.
  • To allow us to better serve you when responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To ask for ratings and reviews of services or products.
  • To follow up with them after correspondence (live chat, email or phone inquiries).
  • Cookies

    In order to provide you with the best website experience possible, we may store non-critical information about you by embedding cookies on your computer hard drive. Some of our strategic partners, such as those with links to our website (like Adobe), may use cookies, but we are not responsible for the abuse or misuse of any information gathered through the use of cookies by such third parties.

    Web Analytics

    Web analytics involves the collection, analysis, measurement and presentation of data on website traffic and on visits, for the purpose of understanding and optimizing web use. The information collected by the cookies may be used by web analytics to keep your interactions with TR Trades Reproduction Ltd in memory.

    When your computer requests a TR Trades Reproduction Ltd webpage, TR Trades Reproduction Ltd collects the following types of information, for web analytics, such as:

  • the Internet Protocol (IP) address of your computer;
  • the date and time of your request;
  • the pages viewed and downloaded;
  • the identifier attributed to registered users accessing restricted areas on the site;
  • the type of operating system; and
  • the type of browser & browser settings used
  • Data collected for web analytics purposes will sometimes go outside of Canada to the United States of America and may be subject to the governing legislation of that country, such as the USA Patriot Act.
    TR Trades Reproduction Ltd uses Google Analytics, and the data gathered are sent to Google, an external service provider. Your IP address is anonymized before being saved on the Google server, in order to safeguard your personal information. The data gathered are anonymized by truncating your computer’s IP address. No personal information identifying you is saved or provided to Google.
    Google Analytics uses temporary and permanents cookies; permanent cookies are stored on your computer and expire two years after your last visit to the website. For more information, consult the Google Analytics website and its Privacy Policy.
    You can refuse to install the cookies used by Google Analytics by modifying your browser parameters to activate or deactivate cookies, by deactivating JavaScript in your browser or by going to the following website: Google Analytics Opt-out Browser Add-on. If you deactivate Google Analytics or JavaScript, you will still have access to the same information and services from our websites. To deactivate cookies or JavaScript, consult your browser provider’s instruction guide.

    Consent

    When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you imply that you consent to our collecting it and using it for that specific reason only.
    If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your express consent, or provide you with an opportunity to say no. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at marketing@trtrades.com or TR Trades Reproduction Ltd, 1744 West 4th Avenue, Vancouver, BC, V6J 1M1, Canada.

    Disclosure

    We may disclose your personal information if we are required by law to do so or if you violate our Terms of Use.

    Third-Party Service

    In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
    For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
    Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

    Security

    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
    If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow and implement generally accepted industry standards.

    Third-party Social Media

    Social media accounts are public and not hosted on TR Trades Reproduction Ltd servers. Users who decide to interact with TR Trades Reproduction Ltd through these media must read the conditions of service and privacy policies of these third-party providers of services and applications used in order to access them.

    Contacting Us

    If there are any questions regarding this privacy policy, you may contact us using the information below.

    TR Trades Reproduction Ltd.

    TR Trades Reproduction Ltd.

    1744 West 4th Avenue, Vancouver BC
    604.736.4571
    digital@trtrades.com

    Mon to Thurs 8am - 7pm
    Friday 8am - 5:30pm
    Saturday 9am - 4pm
    After hours printing available!

    “McKenzie is always eager to respond and help. Great customer service as always!”
    Smart Design Group

    McKenzie

    Account Manager

    McKenzie joined the TR team with a solid foundation of experience in the print industry. His career began in production, where he developed his skills in maintenance, operations and finishing. Quickly recognized for his talent, initiative and charisma, McKenzie was promoted to Production Lead. At the helm of the production team, he proved a natural leader and infected the team with his positivity and work ethic.

    After building his knowledge leading the production team, McKenzie progressed into the Sales department, honing his sales skills under the leadership of Carla Duncan and TR’s customer focused approach. His natural penchant for customer service and dedication to quality assurance proved an ideal fit for the TR sales team where McKenzie now functions as Account Manager.

    Never one to rest on his laurels, McKenzie enhanced his knowledge with sales courses at BCIT and can regularly be seen applying his skills throughout the shop. Don’t be surprised to find him supporting the finishing department, assisting clients at the front desk, or onsite ensuring installations surpass customer expectations.

    Also goes by: Mac

    Interesting fact about McKenzie: he can be found on Wikipedia

    Best described in three words as: loyal, funny, and stubborn

    Cannot live without: his back massager

    Quote to live by: “When you look at someone through rose-coloured glasses, all the red flags just look like flags” – Wanda the Owl

    “Bruce has always provided excellent customer service.”
    InterCAD Services Ltd.

    Bruce

    CAD & eProject Manager

    When you meet Bruce you automatically know he is a seasoned professional in the reprographics industry. Starting out as a driver for Hughes Owens Printing in 1978, he eventually transitioned to Trimen Blueprinting where he acted as a reprographics technician for 13 years. With the onset of the digital era in 2000, TR Trades hired Bruce as CAD Manager. Since then he has been an invaluable asset to the company and anyone who has questions regarding CAD plotting. When Bruce is not overseeing others in the CAD department, he spends countless hours troubleshooting client issues, unearthing customer print errors, and providing eProject software support. He is regularly looked to for printing advice by both coworkers and clients.

    Bruce is also well versed in troubleshooting onsite issues and participating in client presentations, having assisted Carla and TR sales staff in many client meetings. If you’re looking for a history lesson on the print industry or if you want to optimize your drawings for print, you’ll want to call on Bruce. Many may not know, but Bruce is a musician at heart! He originally studied engineering and math, eventually realizing it was not the career path he wished to pursue. Following this, Bruce went on to complete both a music program and a piano technician program through Douglas College. During his spare time, you’ll find him creating music or acting as a vocalist in several bands. When he is not playing the guitar and recording music, you can find Bruce tinkering around on one of his computers or watching hockey.

    Also goes by: Stretch

    Best described as: Humble

    Favourite place in Vancouver: Minnekhada, Coquitlam

    Guilty pleasure: Audio software

    Favourite TV show: Hockey

    Ideal meal: Mac & cheese (with ketchup)

    Cannot live without: Music

    Carla Duncan

    President

    Having worked in the family business since before she can remember, Carla has a natural talent for helping clients reach their printing goals. Always an advocate for education, Carla completed the Marketing Management course at Kwantlen Polytechnic University and then obtained a degree in Business Administration from Simon Fraser University with a double major in Management Technology and Human Resources. And all of this is in addition to sales and marketing courses at BCIT!

    Combining her extensive education with a lifetime of experience, Carla is a driving force behind the success of TR Trades. On a daily basis, she can be found anywhere in the shop, always striving to enhance client satisfaction. Her familiarity with our systems, equipment, and services make her uniquely capable of ensuring clients benefit from every possible way that TR Trades can help businesses grow.

    Favourite place in Vancouver: None. She would rather be off the grid camping!

    During her free time you can find her: riding her atv or dirtbike, camping in the wild, fishing off the West Coast, fishing in a river, or in her garden.

    Ideal meal: steak and double stuffed potatoes

    What gets her motivated in the morning: coffee and coming to work!

    Contact Me

    “If you’re looking for an alternative option to your current print supplier, please call my cell at 604.376.7803. I would love to speak with you about how we can help your business.

    604.736.4571 x 121