Mission Statement

We strive to continually earn the trust of our clients with fast, reliable service and the highest standards for our printed products.



Superior Customer Service

We believe in customer satisfaction throughout everything we do. From the design of our online systems to the delivery of our products, customer service is at the core of our business. Our staff are trained to go above and beyond with every customer interaction. The foundation of our customer service is that our team truly care about what they produce as well as the customers they are producing it for. These interactions foster invaluable relationships with our clients.


Employee Empowerment

Our team is our most valuable asset and we encourage them to think outside the box to produce ideas and solutions that benefit the greater good. As each and every job we process has unique specifications, our employees must use their judgement and industry experience to recognize when to contact the customer if they believe something may be incorrect. This helps our employees feel engaged with our customers and the industry, recognizing that they are an integral part of the very important projects our customers have us print every day.



We strive for absolute quality throughout every service we offer, wanting our customers to be 100% satisfied with the finished product every time they receive it. If there is something produced at a lesser than expected quality, our customers are encouraged to call us so that we can understand where the difference in perception lays and address the distinction directly.



The moment you enter TR Trades you will understand why teamwork is a fundamental value of our company. We operate an open concept shop, with no walls or barriers between our departments and customers. All our staff are cross trained in a variety of departments so they can fluidly transition to where they are needed and produce projects that require proficiency in a variety of skills, equipment and tools. Communication between our team and our customers is integral to our success.



The nature of the printing industry is such that we have a large impact on the environment; TR Trades is thoroughly aware of this responsibility. We have implemented best practices in sustainable development throughout every aspect of our business. We work with our suppliers to acquire sustainable products and employ various recycling programs for our clients. Sustainability plays a role in all of our company goals and initiatives.



The reprographics industry is in a constant state of change, requiring our management team to continuously source top of the line equipment along with the newest software technology. With a rapidly growing industry, equipment can lose its traction quickly; therefore, remaining ahead of the curve by sourcing the latest and greatest for our customers is an integral value for our success.



In a world of constant change, we believe innovation drives success. Through regular initiatives such as industry research, annual trade show conventions and listening to the needs of our clients, we are able to continue to lead the trade printing industry with new products and strategies.

TR Trades Reproduction Ltd.

1744 West 4th Avenue, Vancouver BC

Mon to Thurs 7:30am to 9:00pm
Friday 7:30am to 5:30pm
Saturday 9:00am to 5:00pm
After hours printing available!

“McKenzie is always eager to respond and help. Great customer service as always!”
Smart Design Group


Senior Account Manager

McKenzie joined the TR team with a solid foundation of experience in the print industry. His career began in production, where he developed his skills in maintenance, operations and finishing. Quickly recognized for his talent, initiative and charisma, McKenzie was promoted to Production Lead. At the helm of the production team, he proved a natural leader and infected the team with his positivity and work ethic.

After building his knowledge leading the production team, McKenzie progressed into the Sales department, honing his sales skills under the leadership of Carla Duncan and TR’s customer focused approach. His natural penchant for customer service and dedication to quality assurance proved an ideal fit for the TR sales team where McKenzie now functions as Account Manager.

Never one to rest on his laurels, McKenzie enhanced his knowledge with sales courses at BCIT and can regularly be seen applying his skills throughout the shop. Don’t be surprised to find him supporting the finishing department, assisting clients at the front desk, or onsite ensuring installations surpass customer expectations.

Also goes by: Mac

Interesting fact about McKenzie: he can be found on Wikipedia

Best described in three words as: loyal, funny, and stubborn

Cannot live without: his back massager

Quote to live by: “When you look at someone through rose-coloured glasses, all the red flags just look like flags” – Wanda the Owl

“Bruce has always provided excellent customer service.”
InterCAD Services Ltd.


CAD & eProject Manager

When you meet Bruce you automatically know he is a seasoned professional in the reprographics industry. Starting out as a driver for Hughes Owens Printing in 1978, he eventually transitioned to Trimen Blueprinting where he acted as a reprographics technician for 13 years. With the onset of the digital era in 2000, TR Trades hired Bruce as CAD Manager. Since then he has been an invaluable asset to the company and anyone who has questions regarding CAD plotting. When Bruce is not overseeing others in the CAD department, he spends countless hours troubleshooting client issues, unearthing customer print errors, and providing eProject software support. He is regularly looked to for printing advice by both coworkers and clients.

Bruce is also well versed in troubleshooting onsite issues and participating in client presentations, having assisted Carla and TR sales staff in many client meetings. If you’re looking for a history lesson on the print industry or if you want to optimize your drawings for print, you’ll want to call on Bruce. Many may not know, but Bruce is a musician at heart! He originally studied engineering and math, eventually realizing it was not the career path he wished to pursue. Following this, Bruce went on to complete both a music program and a piano technician program through Douglas College. During his spare time, you’ll find him creating music or acting as a vocalist in several bands. When he is not playing the guitar and recording music, you can find Bruce tinkering around on one of his computers or watching hockey.

Also goes by: Stretch

Best described as: Humble

Favourite place in Vancouver: Minnekhada, Coquitlam

Guilty pleasure: Audio software

Favourite TV show: Hockey

Ideal meal: Mac & cheese (with ketchup)

Cannot live without: Music

Carla Duncan


Having worked in the family business since before she can remember, Carla has a natural talent for helping clients reach their printing goals. Always an advocate for education, Carla completed the Marketing Management course at Kwantlen Polytechnic University and then obtained a degree in Business Administration from Simon Fraser University with a double major in Management Technology and Human Resources. And all of this is in addition to sales and marketing courses at BCIT!

Combining her extensive education with a lifetime of experience, Carla is a driving force behind the success of TR Trades. On a daily basis, she can be found anywhere in the shop, always striving to enhance client satisfaction. Her familiarity with our systems, equipment, and services make her uniquely capable of ensuring clients benefit from every possible way that TR Trades can help businesses grow.

Favourite place in Vancouver: None. She would rather be off the grid camping!

During her free time you can find her: riding her atv or dirtbike, camping in the wild, fishing off the West Coast, fishing in a river, or in her garden.

Ideal meal: steak and double stuffed potatoes

What gets her motivated in the morning: coffee and coming to work!

Contact Me

“If you’re looking for an alternative option to your current print supplier, please call my cell at 604.376.7803. I would love to speak with you about how we can help your business.

604.736.4571 x 121