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See what our customers have to say about TR Trades

COMPANYINDUSTRYLOCATIONSPOKESPERSON
AES Engineering LtdElectrical Engineering and Lighting DesignVancouver, BCSunny G.

AES Engineering Ltd provides electrical engineering and lighting design service for building construction projects.

We sat down with Sunny Ghataurah, President of AES, on how TR Trades has helped his company in their mission to Design a Better Tomorrow.

Originally, AES was working with a number of suppliers for their print and reproduction needs. After working with TR Trades, it was an easy choice to consolidate all services. Sunny recounts, “the preference with the team was to go just to TR based on delivery, based on comfort, based on the fact they just come through!” 

Almost a decade later, and TR Trades is still the go-to printing vendor for the growing engineering firm. “Everything goes to TR”, Sunny notes, “in the multiples of hundreds, if not thousands of jobs per year”.

Why does Sunny and his team have so much faith in TR Trades? “TR Trades has come through for our entire team”, recounts Sunny, “and they always get it done.” According to Sunny, “They’re a partner to work with on a good day, on a bad day. They’re a partner and they come through. And when they can’t, they work with us on finding solutions.”

We service clients. We don’t manufacture cars or widgets or anything that we can physically manufacture. We produce paper and we deliver our expertise and TR Trades help us come through on it.

Sunny Ghataurah

“We have grown significantly as a firm”, says Sunny, “and TR Trade has grown with us.” Over the course of eight years that AES has worked with TR Trades, the engineering firm has expanded from a small team to over 100 employees. TR Trades has been able to keep up the demand for production, work in different cities, such as Calgary and Victoria, and work with different types of production, from handouts to proposals to architectural drawings. “They’ve kept up with our growth and our demand. So we’re quite happy working with them.

“If I were to summarize TR Trades in a word, I’d call them reliable. Always. ” Sunny notes, “AES is in the deadline business,” and TR Trades comes through “even at the 11th hour.” And to Sunny, that “is how partnerships work. Perfect. Thank you.”

 

COMPANYINDUSTRYLOCATIONSPOKESPERSON
Polygon HomesConstruction
Vancouver, BCArzu D.

Polygon Construction Management Ltd is a homebuilder in British Columbia for over four decades.

When it comes to complex tower projects where every last detail is critical, Construction Coordinator Arzu Dinc told us there’s nobody that Polygon trusts more than TR Trades.

“I never hesitate when I send an order to them because I receive the confirmation right away, and if there’s anything wrong, they call me and then we fix things.”

With many ongoing projects that require hundreds of drawings and dozens of sets, Polygon relies on the speed and accuracy of the TR Trades team to keep them on track.

“They check the drawings page by page, they call us back if they find something wrong,” Arzu says,

 highlighting the professionalism of the TR Trades team.

 

“We may miss,” she adds, “but they don’t miss.”

COMPANY INDUSTRY LOCATION SPOKESPERSON
hcma Architecture + Design Architecture Vancouver, BC Darryl C.

hcma is an architectural and design firm with offices in Vancouver, Edmonton and Victoria.

To Darryl Condon, a Managing Principal at hcma, quality and consistency are critical for a business relationship, which is why his team has been trusting TR Trades for the past 25 years.

“For us, TR Trades has been one of our longest-lasting and most trusted relationships of all of our suppliers or consultants, and that’s really important as we’ve grown.”

With the nature of their fast-paced environment, hcma values being able to submit their last-minute drawings knowing that TR Trades will be looking them over carefully before printing.

“So many times they’ll phone up the office and say, ‘oh, I think there’s an error on this sheet, I think you’ve got the page numbering wrong, or you’ve missed a drawing sheet.’ It’s because they’re paying attention and they’re double-checking, and I know our project teams really appreciate that attention to detail.”

With technology having changed so much over the years, Darryl and the hcma team have appreciated TR Trades adopting new procedures and equipment to continue leading the reprographics industry. “I’ve never felt that they were behind, in fact I’ve always felt they were just enough ahead of us to pull us along as technology’s changed.”

The bottom line for Darryl and hcma is that they need their work to appear at its best, and the bottom line is that’s what TR Trades does best.
“We’ve always felt that people at TR Trades have been here for us and they concern and really care about how we appear to our clients, helping us look good.”

 

COMPANY INDUSTRY LOCATION SPOKESPERSON
RH Architects Architecture Vancouver, BC Bryce R.

RH Architects is an award winning, mid-size Architecture firm based in Vancouver, BC.

When we spoke with Bryce Rositch, owner and founding partner of RH Architects Inc, he told us he’s always relied on TR Trades to keep pace with his office’s deadline-driven environment. With dozens of multi-family residential projects underway every year, Bryce’s team appreciates their worry-free relationship with TR Trades.

“It’s so important to have that reliability, that you don’t have to wonder whether they’re going to meet the deadline and whether they’re going to compile things properly. We just have great confidence that it’s going to be done and we don’t even have to worry about it.”

 

 

After 25 years and hundreds of crucial deadlines, Rositch Hemphill knows that TR Trades will always have the capacity and technology to grow with them and keep them at the top of their field.

COMPANY NAME
eta landscape architecture

Jocelle S.

Our whole company loves you guys, we always talk about how prompt, happy, thoughtful and detail oriented you all are. Thank you so much for everything. I really can’t think of how you could improve. You are magical elves!!!

COMPANY NAME
Ron Rule Consultants

Kim S.

Love you folks. Always so helpful & super fast. You are obviously a great company to work for too – so many long term employees & everyone is always cheery. Keep it up! Another 50 years more!!!

COMPANY NAME
Euro Crew Strata Care

Arkadiusz L.

Absolutely one of the most friendliest places to visit. Always greeted and asked if I’ve been helped by anyone seeing me for the first time. Keep it up!

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Gisela G.      

Came in Sat Dec 14th & both of these 2 women were great: Keltie – welcoming, started process, helped throughout. Jasmine – helped with a few glitches on CD cover which she’d never done, now a pro! Thanks to them both!

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Pam F.      

TR Trades has exceeded my expectations! From start to finish, the service and attention I’ve received from both Michael and Martin has been remarkable. They have shown amazing patience and given freely of time and suggestions in order to maximize my projects outcome and to minimize its costs. Other employees who have helped my in smaller ways have been similarly attentive to me. In addition, I have overheard several employees in their approach to other customers, some with projects even smaller than mine, with the same service attitude. TR Trades “walks the talk” of customer service. The world needs more businesses with such attitude. Thank you very much!

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Creekhouse Industries David

Your customer service is superb. Congratulations of 50 years of great service

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P+A Thaddeus

Thanks for helping me meet my deadlines! You guys are great and do great work. We appreciate you all!

COMPANY NAME 
AES Engineering Ltd. Rikesh

I appreciate the effort TR Trades puts in in order for AES to receive drawings in a timely manner. I feel you are more reliable than our in-house plotter

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CSA Kelly

Amazing customer service for the past 20+ years I have been coming to TR Trades. Thank you!

COMPANY NAME 
Haida Art Clarence

Continued great service and friendly people. Over 25 years as an artist and TR always makes my day. Robert has a good personality and is very helpful!

COMPANY NAME 
AES Engineering Ltd. Gurinder

Thanks for your amazing service, and getting me the drawings on time everytime!

COMPANY NAME 
Francl Architecture Marta

Thanks for all your hard work contacting our mistakes before the print. Best service in the city!

COMPANY NAME 
Polygon Homes Nicole M.

I just wanted to say how AWESOME TR Trades is!! I sent in a job last night at around 5:45pm—it was urgent as we realized we needed it right away and I requested it for 10:30am this morning. It arrived at 10am looking perfect and exactly what we need for an event we have today. This isn’t a one off—you guys always come through for us like this and I keep meaning to say thank for all the hard work. TR Trades’ reliability is second to none and we will continue to send all these jobs to you because you never disappoint. Thanks for always making us look good to our buyers, clients, investors, etc!!

COMPANY NAME 
ABC Imaging Sean G.

TR Trades comes through quickly and consistently—always. Thank you!

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Andrew I. Davis Designs Andrew D.

Thanks for the great customer service all year long!

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Ashley Pryce Interior Design Sean H.

I have had great service with you and your staff. It is fantastic to have personal attention from you and whenever there are miscommunications they are dealt with promptly. Your staff is always more than accommodating to our needs. The quality of the end product is better than what we receive from your competitors. Please give you and your staff a pat on the back for how well you make us look

COMPANY  
Ciccozzi Architecture Inc  

Challenging elevations with detailed hatches/patterns print clearly.

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Cityspaces Consulting Ltd. Colette P.

Just wanted to say kudos to you and your crew for all your hard work on the boards that were developed for the Richmond Garden City Lands project. They looked fantastic! We had probably 700 people out over the course of the day. The vinyl adhesive on coroplast with the six grommets to attach the boards to the fence worked wonderfully in the outdoor venue. It ended up being a great event. The Mayor of Richmond, the City Manager, the Parks Manager and the Project Manager were all thrilled with the way the boards looked and how the event went. Again, thanks to all for your hard work. The care and attention to detail showed.

COMPANY  NAME
Loy Leyland Architect Inc Loy. L.

Best service and teamwork imaginable! Thanks for keeping us out of (printing) trouble!

COMPANY  
Nigel Baldwin Architects  

We are constantly amazed by your consistently friendly and efficient service under pressure. We also appreciate all of the times you’ve gone out of your way to provide extra services—for instance, providing kraft paper and plastic bags for rolled drawings, printing photographs for John’s birthday and especially, producing our Christmas cards. Ours this year was particularly labour intensive and yet it came back beautiful, and on time, at the busiest time of year. We don’t know how you do it! Thanks for your years of excellent service.

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CONTACT

HOURS

  • Monday to Thursday 8am – 7pm

  • Friday 8am – 5:30pm

  • Saturday 9am – 3pm

  • After Hours Printing Available!

TR Trades Reproduction Ltd.

1744 West 4th Avenue, Vancouver BC
604.736.4571
digital@trtrades.com

Mon to Thurs 7:30am to 9:00pm
Friday 7:30am to 5:30pm
Saturday 9:00am to 5:00pm
After hours printing available!

“McKenzie is always eager to respond and help. Great customer service as always!”
Smart Design Group

McKenzie

Senior Account Manager

McKenzie joined the TR team with a solid foundation of experience in the print industry. His career began in production, where he developed his skills in maintenance, operations and finishing. Quickly recognized for his talent, initiative and charisma, McKenzie was promoted to Production Lead. At the helm of the production team, he proved a natural leader and infected the team with his positivity and work ethic.

After building his knowledge leading the production team, McKenzie progressed into the Sales department, honing his sales skills under the leadership of Carla Duncan and TR’s customer focused approach. His natural penchant for customer service and dedication to quality assurance proved an ideal fit for the TR sales team where McKenzie now functions as Account Manager.

Never one to rest on his laurels, McKenzie enhanced his knowledge with sales courses at BCIT and can regularly be seen applying his skills throughout the shop. Don’t be surprised to find him supporting the finishing department, assisting clients at the front desk, or onsite ensuring installations surpass customer expectations.

Also goes by: Mac

Interesting fact about McKenzie: he can be found on Wikipedia

Best described in three words as: loyal, funny, and stubborn

Cannot live without: his back massager

Quote to live by: “When you look at someone through rose-coloured glasses, all the red flags just look like flags” – Wanda the Owl

“Bruce has always provided excellent customer service.”
InterCAD Services Ltd.

Bruce

CAD & eProject Manager

When you meet Bruce you automatically know he is a seasoned professional in the reprographics industry. Starting out as a driver for Hughes Owens Printing in 1978, he eventually transitioned to Trimen Blueprinting where he acted as a reprographics technician for 13 years. With the onset of the digital era in 2000, TR Trades hired Bruce as CAD Manager. Since then he has been an invaluable asset to the company and anyone who has questions regarding CAD plotting. When Bruce is not overseeing others in the CAD department, he spends countless hours troubleshooting client issues, unearthing customer print errors, and providing eProject software support. He is regularly looked to for printing advice by both coworkers and clients.

Bruce is also well versed in troubleshooting onsite issues and participating in client presentations, having assisted Carla and TR sales staff in many client meetings. If you’re looking for a history lesson on the print industry or if you want to optimize your drawings for print, you’ll want to call on Bruce. Many may not know, but Bruce is a musician at heart! He originally studied engineering and math, eventually realizing it was not the career path he wished to pursue. Following this, Bruce went on to complete both a music program and a piano technician program through Douglas College. During his spare time, you’ll find him creating music or acting as a vocalist in several bands. When he is not playing the guitar and recording music, you can find Bruce tinkering around on one of his computers or watching hockey.

Also goes by: Stretch

Best described as: Humble

Favourite place in Vancouver: Minnekhada, Coquitlam

Guilty pleasure: Audio software

Favourite TV show: Hockey

Ideal meal: Mac & cheese (with ketchup)

Cannot live without: Music

Carla Duncan

President

Having worked in the family business since before she can remember, Carla has a natural talent for helping clients reach their printing goals. Always an advocate for education, Carla completed the Marketing Management course at Kwantlen Polytechnic University and then obtained a degree in Business Administration from Simon Fraser University with a double major in Management Technology and Human Resources. And all of this is in addition to sales and marketing courses at BCIT!

Combining her extensive education with a lifetime of experience, Carla is a driving force behind the success of TR Trades. On a daily basis, she can be found anywhere in the shop, always striving to enhance client satisfaction. Her familiarity with our systems, equipment, and services make her uniquely capable of ensuring clients benefit from every possible way that TR Trades can help businesses grow.

Favourite place in Vancouver: None. She would rather be off the grid camping!

During her free time you can find her: riding her atv or dirtbike, camping in the wild, fishing off the West Coast, fishing in a river, or in her garden.

Ideal meal: steak and double stuffed potatoes

What gets her motivated in the morning: coffee and coming to work!

Contact Me

“If you’re looking for an alternative option to your current print supplier, please call my cell at 604.376.7803. I would love to speak with you about how we can help your business.

604.736.4571 x 121