At TR Trades, we prioritize secure, fast, and flexible options for submitting your print projects. Whether you’re sending large files or need to upload after hours, we offer multiple methods tailored to your needs. Choose the option that best suits your project, and let us handle the rest.
Direct FTP Orders will be given
the highest priority and will be processed the quickest.
Simple upload
for small files
(if you have no Direct FTP login)
Easily send files to
digital@trtrades.com
from anywhere
Why Use It? Direct FTP is your go-to solution for secure, high-volume file transfers. It’s perfect for clients who need to submit large files with confidence, knowing their data is safely stored on our in-house servers within Canada.
How It Works:
Register: First-time users can set up an account by calling 604-736-4571 x 112 or fill out the request form for create new Direct FTP account or emailing digital@trtrades.com with their company name, contact details, and preferred password.
Submit: Log in to Direct FTP, complete the straightforward order form, and upload your files with no size limitations.
Confirmation: Receive an email confirmation with a voucher number for tracking and reprinting purposes.
Fill out the request form to create a Direct FTP account and we will provide a username and password to facilitate your uploads:
Why Use It? The AFTER HOURS ORDERS Form is designed for customers who need a simple and efficient way to submit files, especially when time is of the essence or outside of regular business hours.
How It Works:
Access: Open the AFTER HOURS ORDERS Form on our website—no login required.
Submit: Complete the form with your project details, upload your files, and hit submit.
Confirmation: Our team will reach out during business hours to confirm your order and discuss any further requirements.
AFTER HOURS ORDERS Form may incur time delays and could result in extra charges for processing.
Why Use It? For those who prefer straightforward communication, emailing your files directly to digital@trtrades.com is the simplest method, perfect for smaller projects or when you need to convey specific instructions.
How It Works:
Prepare: Attach your files to an email and send them to digital@trtrades.com.
Submit: Include any instructions or project details within the email.
Confirmation: You’ll receive an email confirmation once your files have been received, and we’ll follow up to discuss further details as needed.
EMAIL ORDERS may incur time delays and could result in extra charges for processing.
Senior Account Manager
McKenzie joined the TR team with a solid foundation of experience in the print industry. His career began in production, where he developed his skills in maintenance, operations and finishing. Quickly recognized for his talent, initiative and charisma, McKenzie was promoted to Production Lead. At the helm of the production team, he proved a natural leader and infected the team with his positivity and work ethic.
After building his knowledge leading the production team, McKenzie progressed into the Sales department, honing his sales skills under the leadership of Carla Duncan and TR’s customer focused approach. His natural penchant for customer service and dedication to quality assurance proved an ideal fit for the TR sales team where McKenzie now functions as Account Manager.
Never one to rest on his laurels, McKenzie enhanced his knowledge with sales courses at BCIT and can regularly be seen applying his skills throughout the shop. Don’t be surprised to find him supporting the finishing department, assisting clients at the front desk, or onsite ensuring installations surpass customer expectations.
Also goes by: Mac
Interesting fact about McKenzie: he can be found on Wikipedia
Best described in three words as: loyal, funny, and stubborn
Cannot live without: his back massager
Quote to live by: “When you look at someone through rose-coloured glasses, all the red flags just look like flags” – Wanda the Owl
CAD & eProject Manager
When you meet Bruce you automatically know he is a seasoned professional in the reprographics industry. Starting out as a driver for Hughes Owens Printing in 1978, he eventually transitioned to Trimen Blueprinting where he acted as a reprographics technician for 13 years. With the onset of the digital era in 2000, TR Trades hired Bruce as CAD Manager. Since then he has been an invaluable asset to the company and anyone who has questions regarding CAD plotting. When Bruce is not overseeing others in the CAD department, he spends countless hours troubleshooting client issues, unearthing customer print errors, and providing eProject software support. He is regularly looked to for printing advice by both coworkers and clients.
Bruce is also well versed in troubleshooting onsite issues and participating in client presentations, having assisted Carla and TR sales staff in many client meetings. If you’re looking for a history lesson on the print industry or if you want to optimize your drawings for print, you’ll want to call on Bruce. Many may not know, but Bruce is a musician at heart! He originally studied engineering and math, eventually realizing it was not the career path he wished to pursue. Following this, Bruce went on to complete both a music program and a piano technician program through Douglas College. During his spare time, you’ll find him creating music or acting as a vocalist in several bands. When he is not playing the guitar and recording music, you can find Bruce tinkering around on one of his computers or watching hockey.
Also goes by: Stretch
Best described as: Humble
Favourite place in Vancouver: Minnekhada, Coquitlam
Guilty pleasure: Audio software
Favourite TV show: Hockey
Ideal meal: Mac & cheese (with ketchup)
Cannot live without: Music
President
Having worked in the family business since before she can remember, Carla has a natural talent for helping clients reach their printing goals. Always an advocate for education, Carla completed the Marketing Management course at Kwantlen Polytechnic University and then obtained a degree in Business Administration from Simon Fraser University with a double major in Management Technology and Human Resources. And all of this is in addition to sales and marketing courses at BCIT!
Combining her extensive education with a lifetime of experience, Carla is a driving force behind the success of TR Trades. On a daily basis, she can be found anywhere in the shop, always striving to enhance client satisfaction. Her familiarity with our systems, equipment, and services make her uniquely capable of ensuring clients benefit from every possible way that TR Trades can help businesses grow.
Favourite place in Vancouver: None. She would rather be off the grid camping!
During her free time you can find her: riding her atv or dirtbike, camping in the wild, fishing off the West Coast, fishing in a river, or in her garden.
Ideal meal: steak and double stuffed potatoes
What gets her motivated in the morning: coffee and coming to work!
“If you’re looking for an alternative option to your current print supplier, please call my cell at 604.376.7803. I would love to speak with you about how we can help your business.
